Orders
Can i use X points to pay my order?
As far as you own X points on your account, you can use both to pay and save on the total amout.
What happens to my X points if my order is cancelled ?
If your order has been cancelled and refund, then the X points you used will be restored as well.
Can you ship marked as a GIFT or write a lower value on the package invoice?
We cannot ship "marked as a gift" or write a lower value on the package invoice because we are a company. Import duties, taxes, and customs fees are not included in the item price. All these charges/fees are the buyer's responsibility. Please read our conditions.
My carrier required me to pay extra fees to receive my package. Why ?
Since we are shipping all packages from Japan, your country may ask you to pay import duties, customs fees, VAT taxes. You have to pay all these taxes because it is the buyer's responsability. Please read carefully our conditions.
Can i split the payment and receive the package before ?
No, we cannot accept spit payment service and only requests with payment confirmation will be fullfilled.
Can you search for me a product ?
We can search for you a product only if you have a diamond membership.
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