How can we help?
Check our help topics and find answers to your questions
Most asked questions
Account
Can i use X points to pay my order?
As far as you own X points on your account, you can use both to pay and save on the total amout.
What happens to my X points if my order is cancelled ?
If your order has been cancelled and refund, then the X points you used will be restored as well.
Can i exchange my X points with money ?
No you cannot exchange your X points with money. You can only use them when you buy products from our web site.
Product
Can i change the menu language to English or any another language?
Actually most of Japanese electronic dictionaries do not have a language selection for the main menu but we can provide an English guide for main functions. Most of our customers are beginners and after several uses they manage to use the device. If...
Where can i get an English manual?
The English manual will be included to the box and if it is available, we can also send to you a PDF version by email. If you have any question, feel free to leave us a message and we will explain...
Can i translate more than one word/entire text like translation tool?
Japanese electronic dictionaries have so many rich contents but unfortunately the device is not a translation tool as google translation. You can search for a word "日本語", get the translation in another language "Japanese...
Orders
Can i use X points to pay my order?
As far as you own X points on your account, you can use both to pay and save on the total amout.
What happens to my X points if my order is cancelled ?
If your order has been cancelled and refund, then the X points you used will be restored as well.
Can you ship marked as a GIFT or write a lower value on the package invoice?
We cannot ship "marked as a gift" or write a lower value on the package invoice because we are a company. Import duties, taxes, and customs fees are not included in the item price. All these charges/fees are the buyer's responsibility. Please read our...
Shipping
Could you please describe the different shipping methods & carriers ?
We can ship packages from Japan Post and Fedex. All shipping methods include an insurance and a tracking code. However due to strict restriction because of war and covid19 the available methods depends on country. For details, you can use the shipping...
Can i change the shipping address of my order?
In case you made a mistake in your shipping address, you can still contact us as soon as possible for changing the shipping address. However, you have to contact us before the shippment process. If the package has been already shipped, we may ask you...
Can you ship marked as a GIFT or write a lower value on the package invoice?
We cannot ship "marked as a gift" or write a lower value on the package invoice because we are a company. Import duties, taxes, and customs fees are not included in the item price. All these charges/fees are the buyer's responsibility. Please read our...
Payment
What are the available payment methods ?
We actually accept Bank Transfer (wise.com), Cryptocurrency, Paypal, Stripe and Credit Card.
Can i use X points to pay my order?
As far as you own X points on your account, you can use both to pay and save on the total amout.
What happens to my X points if my order is cancelled ?
If your order has been cancelled and refund, then the X points you used will be restored as well.
Warranty
Is my product under warranty ?
The warranty depends on products. Most of electronical products are under warranty. Contact us before your request is you want to be sure.
What is international warranty?
There are two types of International warranty. Some products may already have a repair service in your country others not. If the warrany does not apply in your country, we will be the intermediary between you and the product manufacturer in Japan.
When the product warranty starts ?
The warranty starts once you receive the product. We are able to check that with the package tracking information.
Language
Where can i get the English manual for the product i bought ?
If an English manual is available for your product, we will provide you the url or add it to the package (Gold Membership).
I don't understand the product because of Japanese language, can i send it back?
We are a package forwarding service so even if you can't use the product you requested, we won't accept a return/refund. Please be sure before requesting products.
Can you help me to use the product?
We won't help you to use the product because you cannot read Japanese language or you just don't know what to do. You can use autotranslation service to read the product manual.
Compatibility
Do i need a voltage converter?
Most products are 100-220V compatible. With Gold Membership, we will include an adapter for your country for free. If you want to be sure before requesting an electronic product, please contact us.
I didn't receive the voltage adapter for my product, why?
Only customers from Gold Membership can get a voltage adapter for free. If you needed the voltage adapter you should have paid for the option from your request.
Affiliate
How can I use Nippon X Affiliate Program ?
What is an affiliate tracking code?
It's an ID at the end of the url that identify the affiliates and can be used for tracking clicks, and sales made by affiliates. Without this ID, the affiliate program cannot identify who helped sell their products and pay commission so it is the key...
How do I track my affiliate sales?
Affiliate program records every sales and shows you the numbers and data in your dashboard. This process is usually automatic, so all you have to do is check the sales section in your affiliate dashboard.
CONTACT US
Feel free to contact us, we will answer you as soon as possible.
