Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BECAUSE THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
Acceptance of terms
Nippon X, Corp (hereinafter referred to as "our Company") hereby sets out the following kaimono.nippon-x.com Terms and conditions (hereinafter referred to as "the Terms"). Our Company sells Japanese products for people living ouside Japan (hereinafter referred to as "the Customer"). The customer(s) may be an individual or legal entity.
The customer(s) is required to agree to all relevant terms to use our Service.
Revisions to the Terms
Our Company may, at its own discretion, revise the Terms without prior notice at any time.
Ordering
- The Customer(s) can play an order from kaimono.nippon-x.com.
- We won't accept orders by other methods such as phone calls, any SNS or direct Emails.
- The Customer(s) is able to check the order status from his account or by email. However after payment confirmation, the Customer(s) won't be able to edit the order.
- Once an order is placed, our Company will check the product availability and after payment confirmation, our Company will ship the product to the customer shipping address.
- Our Company won't ship product before payment confirmation.
- Once the package ships, the customer will receive an email with the tracking code.
Pricing
- Pricing of the Product(s) shall be the price as stipulated on the Shop(s) at the time when the Customer(s) request the Product(s).
- The Shop(s) price may change everyday, no discount no refund will be accepted after the request in case of price changing.
- The price will be displayed in many currencies but the final price is based on Japanese currency.
- In case the Customer(s) choosed crypto currency as payment method, the price will be converted into the crypto currency chosen by the Customer(s) and the rate applied will be at the time when the Customer(s) placed an order.
X Points
- The Customer(s) can earn X Points by accomplishing actions such as creating an account, completing an order.
- 1 X Point equals 1 Japanese yen.
- The X Points can be use for paying an order.
- The X Points cannot be exchange with money or cannot be refund.
- The X Points cannot be transfer to another account.
- The X Points duration is set to 90 days. After that, the X points will be expired. The Customer(s) will be notified several times before the X Points expiration date.
- If the Customer(s) account is deleted, the X points will be deleted as well.
Payment
- Our Company will take all reasonable precautions to keep the details of the Customer(s) order and payment secure but our Company cannot be held liable for any losses caused as a result of unauthorised access to information provided by the Customer(s).
- In case of using Credit Card/Paypal/Stripe payment method, the payment will be automatically confirmed.
- In case of international money bank transfer/Wise, sometimes the amount received by our bank may be different from the amount sent by the Customers(s). It may occurs when the Customer(s) didn't sent the order amount in Japanese currency and/or didn't pay all tranfer fees. Our Company will have no obligation to accept an order cancellation or deliver the ordered Product(s) to the Customer(s) until our Company receive the order's total amount. To avoid such a trouble, we recommend to use wise.com.
- In case of crypto currency payment, as you may know the currency's price is very volatile and fluctuates everyday. Our Company will have no obligation to refund the difference from the amount on the crypto currency market and the amount invoiced by our Company when the Customer(s) places an order.
- You may also want to check our Payment Methods Page.
Shipping & Delivery
- First of all we won't ship the Product(s) to Japan. Our Company is only available to the Customer(s) "people living outside Japan". Japan is not accepted as a shipping destination.
- The Product(s) will be delivered to the delivery address provided by the Customer(s).
- The international shipping costs depends on the weight/volume weight and destination country of the package.
- The shipment process/delay depends on the Product(s) availability.
- We will use Japan Post Office, Fedex according to the shipping method chosen by the Customer(s).
- If a package is undeliverable (incompleted delivery address, recipient unknown at the address given, unclaimed package...), the package will be returned to our Company office and the package will be re-delivered another time at the Customer(s) expense. Our Company shall have no obligation to accept an order cancellation or re-deliver the returned the Product(s) to the Customer(s) with our expense.
- In rare cases, some packages may not be delivered after weeks for any reason (lost, natural disaster, war...). In case the package takes a long time to be delivered please contact us. An investigation procedure will be made from the shipping carrier and it may take more than three weeks to get results. It is not necessary to call us or send many emails because we will not be able to reply to you until the investigation is close. Once the investigation ends, we will receive a letter with a detailed report. If the package has been reported "lost", the customer(s) will be fully refund. However our Company cannot refund an order before getting the results of the investigation.
- You may also want to check our Shipping Methods Page.
Prohibited/Nonmailable Products
- Here is the list of most prohibited/nonmailable Products from Japan to overseas.
- From here, items that cannot be sent depending on the destination country.
- Before confirmation of the request, our Company will try to check if the Product(s) is mailable or not.
- In case an ordered has been paid and already shipped but the Product(s) cannot be delivered to the Customer country, we won't refund the Product(s).
Import Tax/Duty/Clearance Fee
- The Product(s) will be shipped to the Customer(s) from Tokyo Japan.
- The Product(s) may be subjected to customs import tax/fee when it enters your country. By buying internationally, the Customer(s) is considered as an importer.
- Our Company will not be responsible for any tariffs, customs restrictions, customs clearance, or other regulations that apply in countries outside Japan. It is the responsibility of the Customer(s) to pay the charges levied by the authorities and observe the respective regulations of the country in which he or she receives the Product(s).
- Therefore it is the Customer(s) responsibility in case there is some import tax/fee to pay. If the Customer(s) refuse to pay the taxes and the Product(s) ordered return to our office, our Company shall have no obligation to accept an order cancellation or re-deliver the returned Product(s) to the Customer(s) with our expense.
Return Policy
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If the Product(s) received by the Customer(s) is not in conformity with the order(wrong Product(s) received), missing item(s) or present a manufacture defect, the Customer(s) can return the product to the following address :
Nippon X,Corp
Tokyo Pref, Minato Ward, Kita Aoyama 3-6-7
Aoyama Palacio Tower 11th Floor
〒107-0061
Japan. - No Product(s) shall be returned to our company unless :
- The Customer(s) has completed and filed a Request for Return Form (showing the order ID and other identifying numbers) with our Company
- Our Company has notified the Customer(s) by email that the Customer(s) may return the Product(s) to our office address.
- The Product(s) must be sent to our Company within 7 days of receiving your shipment.
- The Product(s) is returned in a clean and well packaged condition. - Our Company accept only returns for the following reasons: wrong product received, manufacture defect, missing item(s). We won't accept return for any other reason.
- Once our Company has received the returned Product(s), our Company will process the return or refund within 2 business days. In case our company delivered a wrong Product(s), the Product(s) return shipping fees will be on our expense. In case of manufacturer defect, the Product(s) return shipping fees will be on the Customer(s) expense.
- In case of missing item(s), our company will try to ship the missing item(s). However if the missing item(s) cannot be shipped, the Customer(s) has to return the product(s).
- Please read also our Return Policy Page for more details.
Refund Policy
- For some reasons(Product(s) no more available, nonmailable Product(s)... ), we may cancel and refund the order.
- Our Company will refund the order amount by using the same payment method used by the Customer(s) or if the Customer(s) agreed, the amount of the order will be fund to the X Credit for another request.
- We won't refund an order if the ordered Product(s) has been already shipped or sent back.
- In case the ordered Product(s) has been sent back to our Company because the destination country does not allow the ordered Product(s), then our Company won't refund the order.
Warranty
- The electronical Product(s) is covered under warranty against any manufacture defects. Other product(s) may not be covered under warranty.
- The warranty starts the day the Customer(s) receives the Product(s).
- If a manufacture defect is found within 12 months after the date of purchase, simply contact us. Our Company will provide instructions on how to get the Product(s) serviced.
- Depends on the defect, the Product(s) can be repaired or replaced. In case of manufacture defects, if there is no warranty service in the Customer(s) country, the Customer(s) have to return the Product(s) to our Company office in Japan on his own expense.
- Once our Company receives the return Product(s), our Company will have it professionally serviced in a manufacturer appointed service center. Some Product(s) already include an international warranty service which means that the Customer(s) will be able to get a repair service directly from his country.
Order cancellation
- Our Company does not accept order cancellation once the payment has been confirmed for any reason (the Product(s) price decrease, the Customer(s) changed his mind, the device is not easy to use, the accessory is not compatible, the size doesn't fit...). However our Company will try answer to all your questions as soon as possible so please take your time and be sure before placing an order.
- Please read also our refund policy section from the Return Policy Page.
