Account
Can i use X points to pay my order?
As far as you own X points on your account, you can use both to pay and save on the total amout.
What happens to my X points if my order is cancelled ?
If your order has been cancelled and refund, then the X points you used will be restored as well.
Can i exchange my X points with money ?
No you cannot exchange your X points with money. You can only use them when you buy products from our web site.
How can i reset my password ?
Can I have several accounts?
We do not allow customers to have several accounts. If we found out that a customer own several accounts, we will delete the newer accounts and all reward points and credits will be lost.
Can i change my email address ?
Yes you can change your email address from your account page. You will need to enter your password to valid your new email address.
How can I use my X Points?
You can use your X points at the checkout process. The X points will be subtracted from the total amount. 1 X point equal 1 Japanese yen.
What are X points ?
X points are points rewarded for actions such as registering an account, payment completed, product points... 1 X point equals to 1 Japanese yen.
When are X Points applied to my account?
Depends on your actions, the X points may be available directly or not: registering an account (directly available), payment completed (when order status is completed).
Is there expiration for the X points ?
Yes the X points expiration has been set to 90 days. You will be notified by email one month, 2 weeks, one day before the expiration.
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