Help Center
Account
Can i use X points to pay my order?
As far as you own X points on your account, you can use both to pay and save on the total amout.
What happens to my X points if my order is cancelled ?
If your order has been cancelled and refund, then the X points you used will be restored as well.
Can i exchange my X points with money ?
No you cannot exchange your X points with money. You can only use them when you buy products from our web site.
How can i reset my password ?
Can I have several accounts?
We do not allow customers to have several accounts. If we found out that a customer own several accounts, we will delete the newer accounts and all reward points and credits will be lost.
Can i change my email address ?
Yes you can change your email address from your account page. You will need to enter your password to valid your new email address.
How can I use my X Points?
You can use your X points at the checkout process. The X points will be subtracted from the total amount. 1 X point equal 1 Japanese yen.
What are X points ?
X points are points rewarded for actions such as registering an account, payment completed, product points... 1 X point equals to 1 Japanese yen.
When are X Points applied to my account?
Depends on your actions, the X points may be available directly or not: registering an account (directly available), payment completed (when order status is completed).
Is there expiration for the X points ?
Yes the X points expiration has been set to 90 days. You will be notified by email one month, 2 weeks, one day before the expiration.
Product
Can i change the menu language to English or any another language?
Actually most of Japanese electronic dictionaries do not have a language selection for the main menu but we can provide an English guide for main functions.
Where can i get an English manual?
The English manual will be included to the box and if it is available, we can also send to you a PDF version by email.
If you have any question, feel free to leave us a message and we will explain...
Can i translate more than one word/entire text like translation tool?
Japanese electronic dictionaries have so many rich contents but unfortunately the device is not a translation tool as google translation.
How can i get extra contents for my electronic dictionary?
The only way to get extra contents for your Japanese electronic dictionary is to purchase from denshi-jisho.com
what kind of batteries are used for Japanese electronic dictionaries?
Most devices require 2 alkaline batteries LR6(AM3) but others include a Lithium Battery inside (SHARP, CANON).
To be sure about which battery to use, please read the Specs > Battery Type Section from the product page.
Orders
Can i use X points to pay my order?
As far as you own X points on your account, you can use both to pay and save on the total amout.
What happens to my X points if my order is cancelled ?
If your order has been cancelled and refund, then the X points you used will be restored as well.
Can you ship marked as a GIFT or write a lower value on the package invoice?
We cannot ship "marked as a gift" or write a lower value on the package invoice because we are a company. Import duties, taxes, and customs fees are not included in the item price. All these charges/fees are the buyer's responsibility. Please read our conditions.
My carrier required me to pay extra fees to receive my package. Why ?
Since we are shipping all packages from Japan, your country may ask you to pay import duties, customs fees, VAT taxes. You have to pay all these taxes because it is the buyer's responsability. Please read carefully our conditions.
Can i split the payment and receive the package before ?
No, we cannot accept spit payment service and only requests with payment confirmation will be fullfilled.
Can you search for me a product ?
We can search for you a product only if you have a diamond membership.
Shipping
Could you please describe the different shipping methods & carriers ?
We can ship packages from Japan Post and Fedex. All shipping methods include an insurance and a tracking code. However due to strict restriction because of war and covid19 the available methods depends on country. For details, you can use the shipping calculator from the product page.
Can i change the shipping address of my order?
In case you made a mistake in your shipping address, you can still contact us as soon as possible for changing the shipping address. However, you have to contact us before the shippment process. If the package has been already shipped, we may ask you to pay additional fees for changing the address or you will have to pay again the shipping feed in case the carrier was not able to change your address. Please check your shipping address.
Can you ship marked as a GIFT or write a lower value on the package invoice?
We cannot ship "marked as a gift" or write a lower value on the package invoice because we are a company. Import duties, taxes, and customs fees are not included in the item price. All these charges/fees are the buyer's responsibility. Please read our conditions.
My carrier required me to pay extra fees to receive my package. Why ?
Since we are shipping all packages from Japan, your country may ask you to pay import duties, customs fees, VAT taxes. You have to pay all these taxes because it is the buyer's responsability. Please read carefully our conditions.
Can i change the shipping method ?
If your request has not been shipped yet, we still may be able to change the shipping method. The order amount may change so you may have to pay the difference if the shipping amount price is highter than the one from your request.
Can you ship to my country?
We ship worldwide but some items may not be eligible for international shipment due to mailing restrictions set by Japan Post or Fedex. Also some countries may not be available for shipping because of mailing restrictions due to Covid19 or wars. For more detailed information, please check our Shipping Methods page.
How can i track my package ?
Once your package ships, we will send an email with the tracking code. You can also check your package status from your account. With the tracking code you will be able to track your package from the following websites: Japan Post and Fedex.
Some shipping methods are not available for my country, why ?
Most of shipping methods are available for all countries. However some shipping service such as EMS or International ePacket may be temporary unavailable now because of Covid19 strict mailing restrictions or wars. We check and update the shipping status for each country everyday. Please contact us if you need more details.
How long does it take for my package to be delivered?
Can you ship the package before payment confirmation ?
No we will only ship packages after payment confirmation.
Payment
What are the available payment methods ?
We actually accept Bank Transfer (wise.com), Cryptocurrency, Paypal, Stripe and Credit Card.
Can i use X points to pay my order?
As far as you own X points on your account, you can use both to pay and save on the total amout.
What happens to my X points if my order is cancelled ?
If your order has been cancelled and refund, then the X points you used will be restored as well.
My carrier required me to pay extra fees to receive my package. Why ?
Since we are shipping all packages from Japan, your country may ask you to pay import duties, customs fees, VAT taxes. You have to pay all these taxes because it is the buyer's responsability. Please read carefully our conditions.
Can i change the payment method ?
If you choosed the following payment method: crypto currency, International money transfer, we will be able to change your payment method and send to you an invoice with the instructions. However we cannot change a payment made on Paypal/stripe and/or if you pay by credit card.
Can i split the payment and receive the package before ?
No, we cannot accept spit payment service and only requests with payment confirmation will be fullfilled.
Can i pay in my local currency?
We accept most of currencies if you pay by wise or cryptocurrency. However we accept only Japanese yen if you pay from Stripe/Paypal/Credit Card
How can I use my X Points?
You can use your X points at the checkout process. The X points will be subtracted from the total amount. 1 X point equal 1 Japanese yen.
Warranty
Is my product under warranty ?
The warranty depends on products. Most of electronical products are under warranty. Contact us before your request is you want to be sure.
What is international warranty?
There are two types of International warranty. Some products may already have a repair service in your country others not. If the warrany does not apply in your country, we will be the intermediary between you and the product manufacturer in Japan.
When the product warranty starts ?
The warranty starts once you receive the product. We are able to check that with the package tracking information.
Language
Where can i get the English manual for the product i bought ?
If an English manual is available for your product, we will provide you the url or add it to the package (Gold Membership).
I don't understand the product because of Japanese language, can i send it back?
We are a package forwarding service so even if you can't use the product you requested, we won't accept a return/refund. Please be sure before requesting products.
Can you help me to use the product?
We won't help you to use the product because you cannot read Japanese language or you just don't know what to do. You can use autotranslation service to read the product manual.
Compatibility
Do i need a voltage converter?
Most products are 100-220V compatible. If needed, we will include an adaptater for your country. If you want to be sure before placing an order, please contact us.
I didn't receive the voltage adapter for my product, why?
Only customers from Gold Membership can get a voltage adapter for free. If you needed the voltage adapter you should have paid for the option from your request.
Affiliate
How can I use Nippon X Affiliate Program ?
What is an affiliate tracking code?
It's an ID at the end of the url that identify the affiliates and can be used for tracking clicks, and sales made by affiliates. Without this ID, the affiliate program cannot identify who helped sell their products and pay commission so it is the key of the affiliate program.
How do I track my affiliate sales?
Affiliate program records every sales and shows you the numbers and data in your dashboard. This process is usually automatic, so all you have to do is check the sales section in your affiliate dashboard.
How do affiliates get paid?
Affiliates earn money by referring their followers to our products through a link. Affiliates receive a commission for each sale made through their link once a follower purchases a membership.
How much do affiliates earn?
Affiliates typically earn 20% of product amount on each sale. 20% seems nothing but don't forget that it just needs only a couple of minutes to register and share a link, then you just have to wait for commissions.
Do I receive the commission for the purchase made with my Affiliate link immediately?
The commission for a purchase made with your Affiliate link will become available for withdrawal 30 days after the purchase date when the refund period is over.
Ноw much time my affiliate sales get tracked?
We track purchases made with your Affiliate link using a cookie with a 30 days expiration period. Please be noted that only the first purchase made with your Affiliate link in the net amount paid by a customer shall be counted in for your Affiliate commission.
What do I receive Affiliate commission for?
You will receive Affiliate commission for purchases of membership made with your Affiliate link at our website. Please note that any purchases of products made after the cookie expiration (30 days) will not be included in your Affiliate commission.
What if I want to close my Affiliate account?
In case you wish to be removed from the Affiliate Program on your own request, please make sure to withdraw any pending commission available for payout in your account. In case you do not withdraw the commission, it will expire permanently as soon as you’ve been removed from the Affiliate Program.
Can I be excluded from the Affiliate Program?
In case we suspect you of improper use of the Nippon X Affiliate Program or see no activity in your account for a period of 6 months or more, we reserve the right to contact you for inquiries, prohibit you to use Affiliate Program, or remove you from the Affiliate Program permanently.
