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Root Earl

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Reasons to choose Nippon X

Free Shipping Insurance

No need to worry about your package. The international Shipping includes insurrance and it's free.

International Warranty

For electronic products, you can feel more secure with our International Warranty System.

Loyality & Reward System

Earn points by accomplishing actions. The reward points will be directly credited on your account for your next purchase.

Huge Catalog

We offer the largest catalog of Japanese products available to overseas, and it's growing everyday.

High Quality Support

Taking care of our customers is our primary. We do all our best to statisfy our customers.

Constant improvements

We constantly add new features to our Web Site to offer more services and better shopping experience.

Frequently Asked Questions

What are the different shipping methods & carriers ?

We can ship packages with Japan Post and Fedex. All shipping methods include an insurance and a tracking code. However due to strict restriction (ward, pandemic, natural disaster...) the available methods depends on country. For more detailed information, please check our Shipping Methods page.

How long does it take for my package to be delivered?

We ship worldwide but some items may not be eligible for international shipment due to mailing restrictions set by Japan Post or Fedex. Also some countries may not be available for shipping because of mailing restrictions due to Covid19 or wars. For more detailed information, please check our Shipping Methods page.

Can you ship marked as a GIFT or write a lower value on the package invoice?

We cannot ship "marked as a gift" or write a lower value on the package invoice because we are a company. Import duties, taxes, and customs fees are not included in the item price. All these charges/fees are the buyer's responsibility. Please read our conditions.

What are the available payment methods ?

We actually accept Bank Transfer (wise.com), Cryptocurrency, Paypal, Stripe and Credit Card. For more details, check our payment methods page.

Can i pay in my local currency?

We accept most of currencies if you pay by wise or cryptocurrency. However we accept only Japanese yen if you pay from Stripe/Paypal/Credit Card

What are X points ?

X points are points rewarded for actions such as registering an account, payment completed, product points... 1 X point equals to 1 Japanese yen.

Can i use both X points and X credits to pay?

As far as you own both X points and X credits on your account, you can use both to pay and save on the total amout.

Is my product under warranty ?

The warranty depends on products. Most of electronical products are under warranty. Contact us before your order is you want to be sure.

What is international warranty?

There are two types of International warranty. Some products may already have a repair service in your country others not. If the warrany does not apply in your country, we will be the intermediary between you and the product manufacturer in Japan.

Where can i get the English manual for the product i bought ?

If an English manual is available for your product, we will provide you the url or add it to the package.

Do i need a voltage converter?

Most products are 100-220V compatible. If needed, we will include an adaptater for your country. If you want to be sure before placing an order, please contact us.

USER GUIDE

CUSTOMER ACCOUNT

RESSOURCES

COMPANY INFO

NIPPON X GROUP

AFFILIATE

CATEGORIES

CONTACT INFO

ADDRESS:
11F Aoyama Palacio Tower, Kita-Aoyama 3-6-7, Minato, Tokyo, JAPAN

PHONE:
+81(0)50-5809-6933

EMAIL:
Contact Form

WORKING DAYS/HOURS:
Mon - Sun / 8:00 AM - 10:00 PM

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